POLICY+ FAQs
Return Policy: We do not accept returns or replacements. However, we will collaborate with you in case of any major complications or errors on our part.
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Undelivered Packages: If your package hasn’t been delivered, please check your tracking number. This is automatically sent to the email address associated with your purchase when your shipping label is created. If the shipping message indicates your items are being prepared at the Atelier Beroj studio, contact the United States Postal Service for the most up-to-date information. If your parcel has not moved for over a week, contact USPS for assistance. If you've started a claim, provide us with the claim number, your name, order number, and date of purchase.
While we strive to make the shipping process straightforward, packages are out of our control once delivered to USPS. We can assist you in the claim filing process but cannot control the package's location. A refund will be issued when deemed lost by USPS.
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Made to Order Items: Refer to the timeframe on the product listing page for handcrafted tools or please send an email to atelierberoj@gmail.com for detailed information.
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Damaged Goods Policy: Damaged goods must be reported within 48 hours of the delivery date for a refund. Send a photo of the damaged piece, along with the box and packaging, to atelierberoj@gmail.com. Refund or exchange will be discussed on a case-by-case basis.
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Tax: Atelier Beroj is not responsible for tax or customs charges. You may need to pay customs fees upon picking up your parcel.
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"Second" or "Secondary" Products: Seconds are pieces that don’t meet aesthetic quality standards or are test products. Imperfections do not affect the piece's integrity unless noted otherwise. They are offered at reduced rates to reflect visual impurities.
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Acknowledgment: By purchasing Atelier Beroj products, you acknowledge that each item is handmade, unique, and may show marks of the crafting process. Variations in glaze application and size are intentional. All wares are food-safe, and most are dishwasher and microwave-friendly. Being that the pieces are made by hand, the more gentle hand wash method ensures extra care and longevity. Returns are not accepted beyond receiving the wrong product.
Your package can be sent using recycled materials. This is part of our efforts to reduce, reuse, and recycle.
Free pick-up available from Brooklyn studio.